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Newport Township |
Village of Wadsworth |
Village of Old Mill Creek |
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Frequently Asked Questions
What is the
Connect-CTY
service?
How does the
service work?
What types of
messages will be sent using the service?
Does the
Connect-CTY
service replace other systems that have been used to provide
time-sensitive information to residents?
Is my telephone
number included in the notification database?
May I use a
cell phone as my notification database listing?
What precautions are being taken to
protect personal information?
Will there be a
way to positively identify incoming calls which are made by the village
using the system?
Will the
Connect-CTY
service work if I have a call screening system on my phone?
If I am a
non-resident home or condominium owner, what phone should be listed in
the notification database?
If I have provided more than one phone
number, when will they be called?
My primary
phone or my second listing is a cell phone with a non-local area code.
Will the Connect-CTY
service call numbers outside the area?
How does the
Connect-CTY
system respond to busy signals or no-answer situations?
I am receiving
village notification calls at my fax or my secondary phone line. Can I
switch to have the system call my primary phone number?
I was not able
to listen to the entire call. Is there a way to repeat the message?
I answer the
phone but the “Hello” message repeats. It then hangs up,
calls back, and the same thing happens again. How can I hear the entire
message?
What is the
Connect-CTY
service?
The Connect-CTY
service allows authorized civic
leaders to create and rapidly disseminate time-sensitive messages to
every telephone number stored in the notification database. With the
Connect-CTY
service, authorized users can send thousands of messages in minutes.
Only authorized officials are allowed access to the system.
How does the
service work?
Authorized
officials record a voice message that is then delivered quickly to
individual phones in the notification database.
What types of
messages will be sent using the service?
Any message
regarding the safety or welfare of our community would be disseminated
using the Connect-CTY
service.
Examples would
include severe weather warnings and updates, hazardous traffic or road
conditions inside the village or affecting local routes, and any other
situation that could impact the safety, property, or welfare of our
citizens.
Does the
Connect-CTY
service replace other systems that have been used to provide
time-sensitive information to residents?
This system is a
significant enhancement to existing means of communication and is
supplemental to, not a replacement for, the systems we have used in the
past.
The call-in
emergency information line 911
will still be available. Also, TV, radio and our village web
site will continue to broadcast important announcements.
Is my telephone
number included in the notification database?
It is our
intention and hope that every residence in our community be included in
the notification database. To provide contact information, please click
the appropriate link below.
May I use a
cell phone as my notification database listing?
Yes, we can accept
cell phones in the database and encourage you to request that your
number be included.
What precautions are being taken to
protect personal information?
Connect-CTY®
is a service of The NTI
Group, Inc. (NTI). NTI takes
security and privacy concerns very seriously and does not sell, trade,
lease or loan any data about our clients to any third party. From a
technical perspective, we utilize multiple physical and virtual layers
of firewalls to maintain data security. NTI only utilizes secure
transmissions with its customers. No confidential information is ever
transmitted between NTI and its customers using e-mail or FTP,
but rather always utilizes either a VPN tunnel or SSL. Data is hosted in
state-of-the-art facilities which require photo identification,
thumb-print recognition, keyed access, and are manned 24/7 with
full-security personnel. All data is encrypted prior to being placed on
tape for offsite storage. NTI also retains an external, independent
security firm to perform annual security audits.
Will there be a
way to positively identify incoming calls which are made by the village
using the system?
The caller-ID
number for calls generated by the Connect-CTY
service will be:
(847) 336-1080. In addition, every message will begin with the same
standard announcement: “Hello, this is ______ calling with an
important message from Newport Township Fire Department.” The
message content will follow this standard introduction.
Will the
Connect-CTY
service work if I have a call screening system on my phone?
There are several
varieties of call screening devices which use differing protocols for
screening. In general, the system has been found to work with these
devices; but, some may require some type of pre-programming to allow our
village’s telephone number to pass through. We may conduct periodic
tests to assure that messages are being delivered to numbers in the
notification database.
If I am a
non-resident home or condominium owner, what phone should be listed in
the notification database?
For non-residents
or owners who reside outside of our village, you may provide additional
phone numbers to be included in our database to contact during certain
situations. In general, calls are sent to the primary number only, but
we also have the ability to call multiple numbers for each resident.
Please contact our office at (847) 336-1080 or click the link
below to provide us with that
information.
If I have provided more than one phone
number, when will they be called?
Should a situation arise that requires
us to contact you at multiple phone numbers, we can activate the system
to place a simultaneous call to all of your numbers. In most cases, we
will be sending calls only to one phone number.
My primary
phone or my second listing is a cell phone with a non-local area code.
Will the Connect-CTY
service call numbers outside the area?
Yes. The area code
does not impact whether or not a call is made.
How does the
Connect-CTY
system respond to busy signals or no-answer situations?
For busy signals,
the call will be repeated several times in an attempt to reach you. The
same is true for No-answer and Call-waiting. If the phone is answered by
a message recorder, the message will be left on the answering device.
If, after several attempts the call does not successfully go through,
the system will stop attempting to call.
I am receiving
village notification calls at my fax or my secondary phone line. Can I
switch to have the system call my primary phone number?
Yes. Please
contact us at (847) 336-1080 to
change the phone number in our notification database.
I was not able
to listen to the entire call. Is there a way to repeat the message?
Yes, at the end of
the message playback, simply press the star (*) key on your telephone to
have it repeated in its entirety.
I answer the
phone but the “Hello” message repeats. It then hangs up,
calls back, and the same thing happens again. How can I hear the entire
message?
Repeating or
looping of messages happens when the system detects excessive noise in
the background. This can be caused by loud radio/television volumes,
people talking, or busy traffic noise. When you receive the next call,
say “hello” once and turn down the volume of your radio/television or
press the mute button on your telephone to allow full message delivery.
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